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Help & FAQ

Return & Refund

What is your return policy?
 Hi, please kindly check our Return Policy Here
How can I return items?

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.
 
Note: Order number or SKU is needed so that we can process your return request and offer the return address to you.
What is the status of my refund?
Most returns can be processed within 5 business days after we receive your package.
 
Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.
If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you.
 
Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can’t control the processing speed of your card bank. Please ask the card bank for detailed information.
 
We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

Shipping

I just made an order, when will it be shipped?
We will ship our order within 24-48 hours once the order has been placed, excluding weekends and holidays. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.

How long does delivery normally take?

Thank you for contacting. Before being shipped out, orders need 1-3 days for processing And for delivery time after your order was sent out, estimated delivery days is 10-15 business days.

Why does it show my package has been delivered but it hasn’t?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number