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Payment Policy

What are the payment options?

PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase).

Can I pay with PayPal?

Yes, you can pay with PayPal.

• At the Billing stage of checkout, select the PayPal option, then click the “PayPal” button. Make sure any pop-up blockers are disabled.

• Log in to PayPal and review your account info. We’ll deduct from your PayPal balance by default, but you can choose an account to draw from if your balance doesn’t cover the full cost. You don’t need to enter a billing address.

• Click “Agree & Continue” to complete your order.

I’m getting a payment error when I try to check out. What can I do?

If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.

I was charged more than once for an order. What happened?

If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received.

If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, email us.

If you didn’t receive any confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 1-2 business days. If they don’t, email us at service@heyplaypen.com.